These Terms govern your access to and use of HoneyGold hosted services. HoneyGold is a performance-intelligence product operated by Granola Consulting, a company incorporated in the Republic of Ireland. By creating an account, completing onboarding, or using the service, you agree to these Terms and our Privacy Policy.
1. Who we are
Granola Consulting (“Granola”, “we”, “us”) provides HoneyGold and related professional services. Our registered place of business is Dogpatch Labs, The CHQ Building, Custom House Quay, Dublin, Ireland. Contact: [email protected].
“Customer”, “you”, or “your organisation” means the entity on whose behalf an administrator accepts these Terms. “Authorised users” are individuals you permit to access your dedicated HoneyGold environment.
2. The service
HoneyGold is a hosted software service for performance intelligence, analytics, and related BI workflows (including integrations such as Apache Superset where configured). Unless otherwise agreed in writing, each subscription is provisioned as a dedicated cloud environment (for example, isolated network, application tier, and metadata database) sized according to your selected plan.
We may update features, security patches, and underlying infrastructure as part of normal operations. Material reductions in core functionality will be communicated in advance where reasonably practicable.
3. Account registration and onboarding
You must provide accurate organisation, billing, and contact information during onboarding. You are responsible for maintaining the confidentiality of credentials and for all activity under your tenant. Notify us promptly at [email protected] if you suspect unauthorised access.
We may refuse or suspend provisioning if information is incomplete, misleading, or if activation would violate law or these Terms.
4. Subscription, fees, and payment
Fees are based on the plan and add-ons shown at order or in your commercial agreement. Unless stated otherwise, subscriptions renew automatically for successive billing periods until cancelled in accordance with your order form or account settings.
Prices exclude applicable taxes (including VAT in Ireland and other jurisdictions). Invoices are due per the payment terms on the invoice. Late amounts may incur interest permitted by law and suspension of access after reasonable notice.
Usage-based add-ons (for example, compute, storage, or third-party API usage) are billed as described on the pricing page or order. You are responsible for costs arising from your configuration of connected data sources outside our metadata tier.
5. Acceptable use
You will not, and will not permit others to:
- Use the service in violation of applicable law, export controls, or third-party rights;
- Upload malware, probe or attack systems, or interfere with service integrity or security;
- Access another customer’s environment without authorisation;
- Use the service to process special categories of personal data without appropriate legal basis and safeguards, unless agreed in writing;
- Resell, sublicense, or benchmark the service for competitive purposes without our prior written consent.
We may investigate suspected violations and suspend access to protect the platform and other customers.
6. Your data
Customer data means data you or your users submit to or process through HoneyGold, including connection details to your warehouses and content you configure. You retain ownership of Customer data. You grant Granola a limited licence to host, process, back up, and display Customer data solely to provide and improve the service, comply with law, and as described in the Privacy Policy.
You represent that you have all rights and notices required to provide Customer data and connect third-party systems. Our Privacy Policy explains how personal data is handled when Granola acts as controller (for example, account and billing data) and when we act as processor on your instructions (for example, metadata and query content in your tenant).
7. Security and availability
We implement administrative, technical, and organisational measures appropriate to a B2B SaaS offering, including encryption in transit, access controls, and monitoring. No service is completely secure or uninterrupted; we do not guarantee uninterrupted availability but target commercially reasonable uptime for production plans as specified in your agreement or SLA addendum, if any.
You are responsible for securing your identity provider integrations, API keys, and network policies on your side of connected systems.
8. Intellectual property
Granola and its licensors own HoneyGold, documentation, and all related IP. Except for the limited right to use the service during an active subscription, no rights are granted by implication. Feedback you provide may be used to improve products without obligation to you.
9. Confidentiality
Each party may receive confidential information from the other. The receiving party will protect it with at least reasonable care and use it only for the purpose of the relationship. Standard exceptions apply (public domain, independently developed, rightfully received from a third party without duty, or required by law with notice where permitted).
10. Warranties and disclaimers
The service is provided “as is” except where expressly stated in a signed agreement. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet all requirements or that connected third-party platforms will remain available or error-free.
11. Limitation of liability
To the maximum extent permitted by Irish and applicable law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Except for liability that cannot be limited by law (including death or personal injury caused by negligence, fraud, or breach of data protection law where liability cannot be excluded), each party’s aggregate liability arising from these Terms is limited to the fees paid or payable by you to Granola for the twelve (12) months preceding the event giving rise to the claim.
12. Indemnity
You will defend and indemnify Granola against third-party claims arising from Customer data, your use of the service in breach of these Terms, or your violation of law, except to the extent caused by Granola’s wilful misconduct or our uncured breach of these Terms.
13. Term, suspension, and termination
Either party may terminate for material breach not cured within thirty (30) days of written notice. We may suspend access immediately for non-payment, security risk, or legal requirement. On termination, your right to access the service ends; we will make Customer data available for export for a reasonable period where feasible, then delete or anonymise it per the Privacy Policy and your instructions, subject to legal retention obligations.
14. Changes to these Terms
We may update these Terms from time to time. We will post the revised version with a new effective date and, for material changes, provide notice by email or in-product notice. Continued use after the effective date constitutes acceptance. If you object, you may terminate before the change takes effect and receive a pro-rata refund of prepaid unused fees where applicable.
15. Governing law and disputes
These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules. The courts of Ireland have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Consumers with mandatory rights under EU law retain those rights where applicable.
16. General
These Terms, the Privacy Policy, and any order form or data processing agreement signed by both parties constitute the entire agreement. If any provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign to an affiliate or successor. Failure to enforce a provision is not a waiver.